Pre-orders

Hello! Here follows information about our terms of purchase regarding pre-orders. You must be 18 years of age or older to shop with us. If you have questions regarding these terms, or anything else, just contact us by email. We want happy and satisfied customers :)

PRE-ORDER

Offering pre-orders is also a way for us to be able to offer products that we would not have brought into stock otherwise. If there is no interest in a product that is available as a Preorder or as a Made to Order item, we will not take the product into stock. If you are interested in a product, it is therefore important that you pre-order it to ensure that you get the product.

- Am I guaranteed to receive an item that I have booked?
Unfortunately, we can never give any guarantees. It is simply beyond our control. Although it is very unusual, it unfortunately happens that we do not receive what we have ordered home. It may happen that our suppliers are unable to deliver what we order due to several different reasons. For example, it may be that something goes wrong in production and the manufacturer is therefore unable to deliver enough copies of a product. Should we not be able to deliver what you have booked, we will contact you to make a refund.

OPEN BUY

We offer 14 days open purchase. Open purchase does not apply if the product, due to its nature, does not allow a return. During November and December, we offer 60 days of open purchase, so that you will have a chance to exchange your item after Christmas if it was intended as a Christmas present.

ATTENTION! As the packaging is an important part of the collectibles we sell, we cannot accept returns if the packaging is damaged or any seals are broken. If the packaging is sealed or sealed by, for example, heat sealing, glue or tape, none of these seals must be broken. If it is possible to open the packaging without damaging it in any way, then of course it is fine to open the packaging and look at the product before sending it back. In order for us to approve a return, the product and its packaging must simply be in unchanged condition.

If the item is in unchanged condition and you want to make a return or exchange, do the following:

1. Contact info@zoologishoppen.se and state your order number, and we will get back to you with a QR code via e-mail. It is also possible to pay for the return yourself by sending the product in return to the following address:

The Zoology Hop
Tjärby Daggarp 43
312 91 Laholm

2. Fill in and send the return slip that was included with your goods in the package. It is also possible to use the Consumer Agency's cancellation form, which you can download here.

3. Hand in the package to your nearest Postnord representative and show the QR code and they will print an address label for you.

Remember to package the return well so that the product and its packaging are not damaged during the return. If the return is approved, we will refund you within 14 days from the time you informed us about the return. However, the refund may be delayed until the return has arrived or until you have provided proof that the item has been returned, whichever occurs first.